Shipping & Delivery

Order Fulfilment:

Upon placing an order, please allow us 1-3 business days on average to process and fulfil your order before it is dispatched.
We understand the importance of timely delivery and are committed to getting your order to you as quickly as possible. Rest assured that we are working diligently to minimise any delays that may occur.

Estimated Delivery time:

Once your order is dispatched, the estimated delivery time will vary depending on your country or region. Generally, you can expect your package to arrive within 5 - 12 business days. Please keep in mind that these are estimated delivery times and may be subiect to variation. Factors such as customs procedures, local holidays, and other unforeseen circumstances can impact the actual delivery time. We kindly ask for your understanding and patience in such situations.

Tracking Your Order:

To keep you updated on the progress of your package, we will send you a confirmation email containing a tracking ID and a link.
By using the tracking ID or clicking on the provided link, you can easily track the journey of your package. If you have any questions or need assistance with tracking your order, our customer support team is always here to help.

 

Incorrect Shipping Address:

We kindly request that you double-check and ensure the accuracy of the shipping address you provide during checkout. We strive to expedite processing and shipping, which allows for only a small window of opportunity to make address corrections. If you realise that you have entered an incorrect shipping address, please contact us immediately at simplicastor@gmail.com. We will do our best to assist you in rectifying the situation.

Lost/Stolen Packages:

While we take utmost care to ensure the safe delivery of your packages, Simpli Castor is not responsible for any lost or stolen packages. If your tracking information indicates that your package has been delivered but you have not received it, we recommend reporting the issue to your respective shipping carrier. You can find the contact information on our Tracking Page. If you require further guidance on how to proceed, please reach out to our customer support team at simplicastor@gmail.com. We will provide any necessary assistance to help resolve the situation.